Blantyre Mobile money agents demand for commission increment

By Chisomo Phiri

Some disgruntled Mobile Money agents in the Malawi’s commercial city of Blantyre yesterday closed down their booths as a desperate last resort to push their bosses to raise their commissions.

The agents claimed that mobile money services providers, Airtel Malawi and TNM, have been paying a deaf ear to their grievances hence the action.

Speaking in an interview with local media, a representative of the frustrated agents, Morgan Mafilaso said they have engaged the two companies but it is all in vain.

A Chilomoni-based agent, Christina Banda described the move as justifiable; arguing they get little compared to amount of transactions they process per day or month.

Meanwhile, the two companies are yet to respond on the matter.

According to some data, when one cashes out K500,000 through Airtel Money, an agent gets a commission of K1600.

On the other hand, when one sends K15,000 through TNM Mpamba, agent gets K122 as a commission.


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